Case Study: City of Cedar Park achieves 44% reduction in manual payments and shorter wait times with Tyler Technologies' Incode Utility Billing Online Payments

City of Cedar Park - Customer Case Study

The City of Cedar Park, Texas — a fast-growing Austin suburb of about 61,200 residents that expanded more than 400% over the last decade — faced rising utility accounts that created long lines, longer wait times and an expanded workload for its utility billing staff, with limited resources to add personnel.

By deploying Tyler Technologies’ Incode Utility Billing Online Payments, Cedar Park gave customers 24/7 online payment access, cutting foot traffic and wait times, automating 6,992 payments (about 36% of transactions) and reducing manual payment processes by 44%, delivering significant time savings and improved customer service for utility staff.

City of Cedar Park

Nanette McCartan

Utility Billing Manager