Case Study: City of Buckeye improves park repair times with Tyler Technologies Workforce Mobile and My Civic

City of Buckeye reduces park repair times by 50% with Tyler Technologies

The City of Buckeye, a municipality in Arizona, faced challenges with inefficient resident request workflows and manual tracking of maintenance issues across its large geographic area. To address this, the city partnered with vendor Tyler Technologies, leveraging its Enterprise Asset Management suite alongside the My Civic and Workforce Mobile applications.

Tyler Technologies implemented a solution where residents submit requests via the My Civic app, which then automatically generates real-time work orders in the Workforce Mobile app for field technicians. This integration provided a seamless process, significantly improving efficiency. The results included a 50% reduction in park asset repair times, a 30% reduction in work order resolution times, and weekly administrative savings of 15 hours.

City of Buckeye