Case Study: City of Brenham achieves major utility billing savings with Tyler Technologies

City of Brenham saves over $31,800 with Tyler Technologies

The City of Brenham, TX, sought to minimize its overreliance on paper, streamline its utility billing processes, contribute to "go green" initiatives, and provide top-notch customer service. To meet these challenges, the city partnered with vendor Tyler Technologies and implemented its Tyler Output Processor and Online Bill Pay solutions.

By implementing Tyler's solutions, the city dramatically reduced manual processes. The number of manual payment postings decreased from 7,700 to 3,800, saving over $31,800 in labor costs. The use of paper and postage was minimized, and customer service was enhanced through convenient online bill pay methods. Tyler Technologies provided the innovative software that delivered these significant efficiency and cost-saving benefits.