Case Study: City of Brenham streamlines billing, halves manual processing and saves $31,800 with Tyler Technologies

City of Brenham - Customer Case Study

The City of Brenham, TX utility billing department, led by Customer Service and Utility Billing Manager Wanda Kramer, faced growing demands to reduce paper use, streamline billing processes, support “go green” initiatives, and improve customer service while keeping costs down.

By implementing Tyler Technologies solutions — including Tyler Output Processor, Online Bill Pay and an interface with Remit Plus — Brenham cut manual payment postings roughly in half (from about 7,700 to 3,800), reduced paper and postage, increased online collections and customer convenience, and converted a full‑time position to part‑time for savings of about $31,800.

City of Brenham

Wanda L. Kramer

Customer Service and Utility Billing Manager, City of Brenham