Case Study: City of Batesville cuts data-entry time 50% and boosts payment accuracy with Tyler Technologies' Incode & RemitPlus

City of Batesville - Customer Case Study

The City of Batesville, Arkansas (pop. 10,427), was struggling with a labor-intensive, error-prone process for entering and verifying utility payments in its Incode (Tyler ERP) system. Staff spent hours hand-keying checks—often requiring two or three people—and faced restricted hiring, frequent returned checks, and time-consuming research on customer inquiries.

Implementing RemitPlus, an interface that scans payments and imports data directly into Incode, cut data-entry labor by about 50% and enabled one person to handle work that previously required two. The city now processes an average of 200 payments per day (peaks to 700) with far fewer returned checks, improved data accuracy, faster customer research, and a clear return on the technology investment.

City of Batesville

Milli Lewis

Receivables Clerk