Case Study: City of Auburn achieves rapid Trojan detection and removal with Tyler Technologies' Tyler Detect

City of Auburn - Customer Case Study

Tyler Technologies helped the City of Auburn, Maine, address a growing cybersecurity challenge: the city was generating over 10,000 device log files a day but lacked the specialized staff to monitor them, and a nearby high-profile breach increased pressure to improve defenses. Municipal IT needed an efficient, proactive way to detect threats before they caused damage.

Tyler Detect was deployed to provide 24/7 monitoring and threat hunting; within two days analysts identified a Trojan on a police workstation—installed via fake antivirus— and removed it before any harm occurred. The rapid detection validated the service’s approach, giving Auburn continuous, expert oversight and demonstrable protection of its systems.

City of Auburn

Paul Fraser

Director of Information Technology