Case Study: City of Moose Jaw achieves redefined community engagement and faster issue resolution with Tyler Technologies' MyCivic

“Canada’s most notorious city” redefines citizen engagement

The City of Moose Jaw, Saskatchewan (population ~34,000) needed to modernize how residents interact with municipal services. Its decade-old, in-house issue-reporting system was basic and staff-driven—residents had to call or email to report problems, tickets couldn’t be tracked reliably, and visibility into recurring issues was limited—so the city set out to find a more robust, user-friendly solution.

Moose Jaw selected Tyler’s MyCivic and, after a four-month rollout timed with a new website and rebrand, launched a customized app that put key services and council info at residents’ fingertips. In the first three months the app saw 1,503 downloads, 17,485 sessions and 1,703 service requests, with an average resolution time of 5.5 days; it also enabled push alerts, field updates, and rapid COVID-19 communications—dramatically improving responsiveness, transparency and the city’s public image.

City of Moose Jaw

Wade McKay

Director of IT