Case Study: Calvert County Emergency Communications achieves faster, more accurate emergency response with Tyler Technologies' Enterprise Public Safety suite

Calvert County Emergency Communications - Customer Case Study

Calvert County Emergency Communications in southern Maryland (population ~92,000) operates a 32‑dispatcher center serving about 150 officers across multiple fire and EMS stations. The agency was hampered by an outdated, custom stand‑alone dispatch system that couldn’t integrate modern technologies, limiting functionality and slowing response times to meet community expectations.

In 2010 Calvert County implemented Tyler Technologies’ Enterprise Public Safety suite, adding Enterprise CAD, integrated mapping, RapidSOS location data, mobile report‑writing with auto‑fill, and body‑camera attachment to records. These integrations streamlined workflows, enabled dispatchers to send the closest units faster and more accurately, reduced report errors, improved efficiency, secured sensitive communications, and supported plans to expand CAD‑to‑CAD interoperability with neighboring agencies.

Calvert County Emergency Communications

Timothy Biscoe

Communications Supervisor