Case Study: Calcasieu Parish Sheriff’s Office achieves faster dispatch and response with Tyler Technologies Enterprise Public Safety

Calcasieu Parish Sheriff’s Office speeds dispatch response with Tyler Technologies for 774 employees

The Calcasieu Parish Sheriff’s Office in Louisiana faced challenges with an outdated public safety system. This resulted in limited dispatching capabilities, reliance on a single terminal for NCIC background checks, and a lack of mapping technology, hindering emergency response. To modernize, they partnered with vendor Tyler Technologies.

Tyler Technologies implemented its Enterprise Public Safety suite, including Enterprise CAD. This solution streamlined the dispatch process, embedded NCIC access for all dispatchers, and provided mapping. The results included faster officer routing, improved dispatcher-officer communication, and resilient performance during severe weather like Hurricane Laura, enabling self-dispatch and maintaining critical response operations.

Calcasieu Parish Sheriff’s Office