Case Study: Miami-Dade County achieves a paperless, streamlined court system with Tyler Technologies' Odyssey solution

Business Challenge — Implement an Efficient, Paperless Court

Miami-Dade County, Florida — a large, diverse jurisdiction serving 2.4 million residents across 2,000 square miles — faced an aging 20-year-old case management system, runaway paper storage, document security risks and rapidly growing workloads. County leaders needed to reduce paper dependence, optimize workflows, improve information accessibility for agencies and the public, and ensure secure disaster recovery.

The county implemented Tyler Technologies’ Odyssey Case Management solution, converting roughly 2 million parties, nearly 1 million cases and 1.6 million images into a single integrated, paperless system. The rollout streamlined processes (reducing manual steps from 21 to about 7 and saving hundreds of staff hours per week), enabled Internet public access, strengthened security and disaster recovery, and empowered staff with training and greater efficiency.

Miami Dade County

Harvey Ruvin

Clerk of Courts, Miami-Dade County