Case Study: BC Assessment achieves 99% assessment acceptance rate with Tyler Technologies

British Columbia Assessment achieves 99% assessment acceptance rate with Tyler Technologies

British Columbia Assessment (BCA), the provincial property assessment authority for British Columbia, Canada, faced significant challenges due to its legacy software and paper-based methods. Managing over two million property records across a vast and varied geography, the organization struggled with inefficient, error-prone data collection and a complex, multi-source data management process. To modernize its operations, BCA turned to vendor Tyler Technologies and implemented its Enterprise Assessment & Tax solution along with complementary modules like Field Mobile and Activity Center.

Tyler Technologies provided a comprehensive suite of tools within Enterprise Assessment & Tax, including Field Mobile for digital data collection and Activity Center for streamlined workflows and external data integration. This solution enabled BCA to eliminate paper processes, improve data accuracy, and gain powerful data access and quality control capabilities. The measurable results were substantial: BCA achieved a 99% public acceptance rate for property assessments, reduced data input time by approximately 30%, and gained the ability to efficiently assess unique property types, fulfilling its legislative requirements and establishing a pioneering partnership with Tyler.