Case Study: Bristol Water Department, Bristol, Connecticut achieves two-hour recovery and uninterrupted monthly billing with Tyler Technologies Disaster Recovery Services

Bristol Water Department, Bristol, Connecticut - Customer Case Study

Bristol Water Department, a 36-employee utility serving 18,000 connections in Bristol, CT, relied on Tyler’s Munis ERP and in-house servers for billing and daily operations. During a catastrophic hardware failure that took eight of ten servers offline at the peak of monthly billing, the department was unable to process 6,000–8,000 bills, receive payments, or complete payroll and other time-sensitive tasks, creating a real risk of data loss and prolonged operational disruption.

Tyler’s Disaster Recovery Services provided a rapid two-hour response, bringing Bristol online on secure off-site servers while new in-house hardware was installed over the next five days. Tyler restored data through the day before the failure and captured all transactions processed during recovery, allowing clerks to continue work uninterrupted and enabling timely billing, collections and payroll — a swift, cost-effective recovery that minimized downtime and safeguarded critical data.

Bristol Water Department, Bristol, Connecticut

Robert Longo

Director