Case Study: Bibb County Probation Department achieves a perfect audit with Tyler Technologies Enterprise Supervision

Bibb County Probation Department cuts audit prep to 20 minutes with Tyler Technologies

The Bibb County Probation Department faced challenges managing cases and audits with a 1980s-era mainframe system. The system lacked case-tracking and reporting tools, making it difficult to compile accurate data for state reports and mandatory audits from the Department of Community Supervision, often resulting in unfavorable outcomes. These issues were exacerbated after a 2015 consolidation added more courts and cases.

The department implemented Tyler Technologies' Enterprise Supervision solution. This modern case management system automated tracking and reporting, slashing the time to generate audit data from days to 20 minutes and enabling up to 10 case file reviews per day instead of one. Using Tyler Technologies' software, the Bibb County Probation Department achieved a perfect audit with zero findings for the first time in November 2019.

Bibb County Probation Department