Case Study: Douglas County Sheriff's Office achieves faster, more accurate emergency dispatch with Tyler Technologies

Better Navigation Helps First Responders

Tyler Technologies helped address a critical public safety problem: incorrect or unofficial addresses and spreadsheet-based address management were delaying 911 dispatchers and slowing first responders during time-sensitive emergencies. In worst-case scenarios—like a person struggling to breathe—these location errors can cost precious minutes and put lives at risk, a challenge experienced by growing communities such as Douglas County, Colorado.

Tyler’s CAD solution with geo-verification cross-references caller location (manual or cell-tower) with GIS data to automatically plot and validate addresses on the map, alerting dispatchers to inconsistencies and prompting faster, more accurate questioning and routing. Douglas County now uses this functionality daily, enabling quicker responses, fewer location errors, and improved safety for residents across the county.

Douglas County Sheriff's Office

Brad Heyden

Douglas County Sheriff's Office