Case Study: Benton County, OR achieves streamlined asset management and accurate cost tracking with Tyler Technologies' Tyler EAM

Benton County, OR, adopts Tyler EAM to improve operations, financial oversight

Benton County, Oregon, a county government serving about 90,000 residents, was managing public works assets with a dated third‑party database that couldn’t integrate with its Munis financial system. The legacy tool lacked audit and workflow capabilities, GIS integration, and reliable exportable data, forcing double entry, multiple logins, and fragmented records across departments.

The county implemented Tyler EAM integrated with Munis (go‑live December 2020), centralizing work orders, eliminating duplicate data entry, and adding GIS visibility, unified security, and a consistent interface. The change improved internal and external billing, enabled better budgeting and asset cost tracking, and delivered time savings (about four hours/week on accounts payable and five hours/month on internal billing) while benefiting roads, engineering, facilities, and parks.

Benton County, OR

George Looney

Public Works Finance Manager