Case Study: City and Schools of Staunton achieves streamlined, centralized operations and 75% faster payroll processing with Tyler Technologies' Munis ERP

As a strong Munis client for 10 years, an enthusiastic Early Adopter participant (completing three EA upgrades in three years), and a very proactive application user, Staunton is always looking to improve on their internal processes and procedures

The City and Schools of Staunton, Virginia — a 10-year Munis® client and active Early Adopter — faced outdated, manual and redundant business practices across municipal and school operations. Daily processes were inefficient (a combined payroll once took four days), and the organization wanted to align its business procedures with modern ERP capabilities through a fresh business review.

Staunton implemented the full Munis ERP suite and embraced Tyler’s Evergreen upgrades plus tools like Workflow, Dashboard, Employee Self Service, Applicant Tracking and Content Manager to centralize and automate operations. The result: payroll processing time dropped by 75%, paper-based silos were eliminated, departmental efficiencies improved (Utility Billing, HR, cashiering, permits), citizen transparency increased, and the city realized ongoing technical and financial benefits through planned, no-cost upgrades and measurable hard- and soft-dollar savings.

City and Schools of Staunton