Case Study: Arkansas Department of Labor and Licensing saves more than $900,000 with Tyler Technologies

Arkansas Department of Labor and Licensing cuts licensing turnaround time 85% with Tyler Technologies

The Arkansas Department of Labor and Licensing faced a challenge with inefficient, siloed, and manual paper-based processes across its many boards and agencies. These outdated systems, which included mailing correspondence and processing paper checks, resulted in long lead times, a difficult user experience, and an inefficient use of tax dollars.

To address this, Tyler Technologies provided its Regulatory Permitting & Licensing software, creating a single, unified online solution for all licensing needs. The implementation by Tyler Technologies yielded dramatic results: the department saved over $900,000, reduced processing times by 85%, and cut administrative staff workload by 70%. This was achieved by eliminating nearly 400,000 pieces of paper and drastically reducing manual processing and mailing expenses.

Arkansas Department of Labor and Licensing (adll)