Case Study: Arkansas Department of Labor and Licensing reduces processing time and costs with Tyler Technologies' digital licensing software

Arkansas Department of Labor and Licensing cuts license processing time 85% with Tyler Technologies

The Arkansas Department of Labor and Licensing faced the challenge of overseeing 21 disparate professional licensing boards, most relying on inefficient paper-based systems or differing digital solutions. This fragmentation led to high costs, long processing times, and a heavy administrative burden. To address this, they partnered with Tyler Technologies to implement its regulatory licensing and permitting software.

Tyler Technologies provided a unified, cloud-based platform that streamlined all licensing processes into a single online entry point. The results were significant: the state achieved over $800,000 in cost avoidance and saved more than 340,000 pieces of paper. Administrative staff saw a 70% reduction in workload and an 85% reduction in processing times, with some licenses now issued in five days instead of three months.

Arkansas Department of Labor and Licensing