Case Study: Alliance Water Resources increases collections to $165K/month and streamlines operations with Tyler Technologies' Incode Utility CIS

Alliance Water Resources - Customer Case Study

Alliance Water Resources — St. Charles County Division, a suburban St. Louis public water utility serving communities across Missouri, faced manual, labor‑intensive billing and payment processes that bottlenecked productivity and frustrated customers who wanted credit‑card and online payment options. With a small staff (eight) and a goal to improve customer satisfaction, efficiency, and speed of collections, Alliance needed a way to accept electronic payments without disrupting operations.

Alliance implemented Tyler Technologies’ Incode Utility CIS and Cash Collections, adding hardware for walk‑up/drive‑up card acceptance and enabling online payments; Tyler trained staff remotely and helped automate posting. The result: credit card and web payments jumped from about $29–30K to $165K per month, payment entry went from seven people to one, bad‑debt collections moved to a monthly cycle, revenue was collected faster, and employees could focus on customer service.

Alliance Water Resources

Kim Cantrell

Office Manager, Alliance Water Resources