Case Study: City of Monroe, Ohio achieves real-time payment access and improved customer support with Tyler Technologies' Payments solution

Advanced Revenue Management Capabilities Provide Faster Access to Information and Improved Customer Support

Tyler Technologies’ client, the city of Monroe, Ohio (population 15,412), processed more than 250 utility payments a day but relied on manual batch imports and reconciliation that left account information out of date—especially after weekends and holidays. Finance operations manager Dawn Levandusky and her team faced delays answering resident inquiries and spent significant time on tedious manual reconciliations, which reduced staff efficiency and impaired customer service.

By moving to Tyler’s cloud-based Payments solution integrated with Enterprise ERP, Monroe gained real-time transaction visibility, simplified one-click reconciliation, and immediate access to accurate account data for both staff and residents. The change produced instant efficiencies—faster, more accurate customer support, reduced manual work for community service specialists, and enhanced payer features such as payment scheduling, paperless billing, and transaction history, all delivered with industry-standard security.

City of Monroe, Ohio

Dawn Levandusky

Finance Operations Manager