Case Study: City of Marco Island achieves rapid disaster recovery and streamlined permitting with Tyler Technologies' Enterprise Permitting & Licensing

A Careful Approach to Implementation and a Little Good Timing Helped Ease Marco Island Through Disaster

The City of Marco Island, a barrier island community of about 18,000 residents (seasonally up to 60,000), faced a major operational challenge after Category 3 Hurricane Irma in 2017 when permit volume more than doubled—from roughly 5,000 to over 11,000 a year—exposing the limits of its paper-based permitting and plan-review processes and creating severe strain on staff and customer service.

Marco Island had already implemented Tyler Technologies’ Enterprise Permitting & Licensing (including eReviews and a public portal) and invested in training and digitization, which allowed it to shift to fully electronic plan review and online permitting, integrate payments and GIS-based inspection scheduling, and reduce manual scanning. As a result the city absorbed the post-storm permit surge without massive backlogs or walk-in crowds, improved transparency and data sharing across departments, cut processing time, and continues to refine the portal and tools for better citizen and contractor service.

City of Marco Island

Lisa Lee Loewer

Customer Service Supervisor