Case Study: City of Madison achieves PCI-compliant, integrated payments and streamlined operations with Tyler Technologies

How a Modernized Payments System Met City Residents’ Needs

The City of Madison, Wisconsin sought to modernize its payments processing and community-facing portals after existing solutions proved limited. The city needed a solution that integrated with its Tyler Enterprise ERP, met PCI security standards, offered single-vendor support, and provided a user-friendly, one-stop portal for residents to pay bills across departments.

Madison implemented Tyler’s Payments platform alongside Resident Access and Utility Access, tightly integrating payments with Cashiering and Enterprise ERP. The result: restored PCI compliance (with point-to-point encryption) and elimination of monthly fines, real-time payment posting and simplified reconciliation, reduced IT and support overhead from using a single vendor, and a more convenient resident experience featuring unified carts, scheduled payments, autopay, and utility consumption tracking.

City of Madison

Jeff Dempsey

Financial Systems Analyst