Case Study: City of Edina achieves streamlined inspections and licensing with Tyler Technologies' Enterprise Environmental Health

How Environmental Health Technology Enhances City Efficiency

The City of Edina, MN — a municipal government serving more than 53,000 residents — faced a time-consuming, siloed approach to managing its environmental health programs. Staff relied on manual data transfers and multiple systems to handle complaints, licenses, inspections and code enforcement across a wide range of programs, which created administrative overhead and limited transparency.

Edina implemented Tyler’s Enterprise Environmental Health (integrated with Enterprise Permitting & Licensing), consolidating licensing, inspections and enforcement into a single platform for 10 program types (food, pools, lodging, body art, etc.). The solution automated workflows, enabled online payments and automated license delivery, improved cross-department data integration and surfaced tasks on a Hub dashboard. In a short time the city created or converted 1,400 operational permits for over 1,190 businesses and reported faster, more transparent service and increased productivity.

City of Edina

Jeff Brown

Community Health Administrator – Manage