Case Study: Macomb County Government achieves 24-hour records turnaround and improved constituent experience with Tyler Technologies

Macomb County - Customer Case Study

Macomb County Clerk and Register of Deeds Office in Michigan faced growing service challenges from an antiquated records system that caused long turnaround times, extended in‑office waits, and outsourced indexing—problems made worse by the pandemic as demand for remote access and better customer service rose. Leadership prioritized a modern solution to streamline workflows and improve constituent experience.

The county implemented Tyler’s Enterprise Records Management, Records Public Access and Fraud Notify (with OCR indexing), moving operations to the cloud and enabling online/kiosk transactions. Turnaround for land records dropped from 3–5 days to 24 hours, staff processed tens of thousands of birth, death and marriage records plus 100,000+ other documents and nearly 84,000 e‑Recordings in 2024, cross‑training improved counter service, and Fraud Notify signups grew tenfold—delivering faster service and 24/7 access for residents.

Macomb County Government

Angela Elsey

Communication Administrator