Case Study: Participate boosts active professional development users by 43% with TXI

Participate boosts monthly active users by 43% with TXI

The customer, Participate, a professional development organization for educators, faced the challenge of transitioning to a user-centered product company. Their platform suffered from low user engagement and acquisition due to a lack of user research and clear product management. They engaged vendor TXI for help with UX, product strategy, and implementing Agile design and development.

TXI implemented a solution that included conducting lean user research, running a Product Strategy Workshop, and instituting Agile methodologies. This data-driven approach, which included a new data mesh architecture, helped re-envision the product and unblock development. As a result, Participate saw a 43% increase in monthly active users, a 58% sustained increase in new user signups, and a 20% increase in meaningful interactions with their chat feature.

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