Case Study: American Federation of Government Employees reduces MFA friction with Twosense

AFGE Automates MFA Challenges With Help From Twosense

The American Federation of Government Employees (AFGE), a large federal employee union, faced significant productivity and user experience challenges due to its strict multi-factor authentication (MFA) policies. As an early adopter of MFA, the organization found the frequent prompts for its 400+ employees to be a major disruption, causing workflow interruptions and lost time. AFGE engaged the vendor Twosense to find a smarter way to implement identity security without sacrificing their strong security posture.

Twosense implemented its continuous authentication solution, which uses passive biometrics and machine learning to silently verify a user's identity based on their behavior. This software integrated seamlessly with AFGE's existing Okta infrastructure via a simple browser extension. The results were immediate and impactful: Twosense automated 78% of all MFA challenges, saving over 2,685 minutes each month and significantly reducing interruptions. This led to improved productivity and allowed the IT department to focus on other critical projects.

American Federation of Government Employees

Taylor Higley

Director of Information Systems