Case Study: Defenders, Inc. streamlines credit checks with TwoConnect's Azure Logic Apps solution

Defenders streamlines credit checks with TwoConnect and 2,000+ team members

TwoConnect developed a solution for Defenders, Inc., North America's leading home security services provider. The customer was using a mix of on-premise and SaaS applications but faced a challenge with its slow, error-prone, and regulated credit check process for new customers, which often resulted in costly repeat checks that negatively impacted sales.

The vendor, TwoConnect, developed an Azure Logic App extension called the Credit Check Integration App onto the existing BizTalk Server CRM Integration App. This solution managed the interaction between the sales pipeline and credit check partners, prioritizing queries, avoiding repeat checks, and queuing retries during downtime. As a result, Defenders established a safe, secure, and efficient process that eliminated time-consuming repeat credit checks and their associated delays.

Defenders, Inc.