Case Study: Charlotte-Mecklenburg Police Department improves field access to critical data with TwoConnect

Charlotte-Mecklenburg Police Department - Customer Case Study

Charlotte-Mecklenburg Police Department (CMPD), serving Charlotte, North Carolina, needed a better way for its officers to access critical law enforcement data stored at headquarters. With over 1,300 officers and 800 administrative staff, the department struggled with shared “dumb terminal” sites, limited access in the field, and the need for a more reliable, failure-resistant connectivity approach. TwoConnect helped address these challenges with a mainframe integration solution.

TwoConnect designed a balanced, stable information platform that let police officers access mission-critical information from anywhere in the field or from their cars. The solution improved CMPD’s ability to preserve law and order while delivering more consistent user experience, streamlined operations, automated business processes, integrated legacy systems, reduced human error, and improved business analytics.

Charlotte-Mecklenburg Police Department