Case Study: Thursday Boots triples returns efficiency with Two Boxes and Cart.com

Thursday Boots triples returns efficiency with Two Boxes

Thursday Boots, a company selling handcrafted boots and accessories, faced significant challenges with their reverse logistics. Their previous fulfillment partner was not properly inspecting returned items according to their specific standards, leading to customer dissatisfaction and support tickets. They needed a more thorough system to manage returns accurately across their multiple sales channels.

By implementing the Two Boxes returns management platform in partnership with their 3PL, Cart.com, Thursday Boots streamlined their inspection process. Two Boxes provided an intuitive interface that guided warehouse staff, ensuring strict adherence to the company's SOP. This solution led to a threefold increase in returns efficiency, a 50% reduction in time spent on return-related customer service and analytics, and a 100% increase in items correctly categorized as return-to-stock.

Thursday Boots