Case Study: birddogs achieves 94% fewer fraudulent returns with Two Boxes

The Perfect Jean cuts fraudulent returns by 94% with Two Boxes

The Perfect Jean, a rapidly growing men's apparel brand, was facing substantial financial losses due to fraudulent returns. Bad actors were exploiting their customer-friendly policy of issuing refunds as soon as a return was carrier-scanned by sending empty boxes and using fake labels. To address this challenge, they partnered with the vendor Two Boxes.

Two Boxes implemented a solution that integrated with the brand's returns systems to shift the refund process to occur only after a physical inspection of the returned item. This provided visibility into the return journey and allowed for the identification of bad actors. As a result, The Perfect Jean achieved a 94% reduction in fraudulent returns, retaining over $60,000 monthly and saving $207K in GMV, significantly improving their overall profitability.

The Perfect Jean