Case Study: Tecovas transforms returns operations with Two Boxes

Tecovas cuts return fraud by 88% with Two Boxes

Tecovas, a modern western brand known for its handcrafted boots, faced significant operational challenges due to growing return volumes. Their process was inefficient, lacked visibility, and was vulnerable to fraud, leading to a backlog of inventory and financial losses. To address this, Tecovas partnered with Two Boxes to transform their reverse logistics operations.

By implementing Two Boxes' digital workflows and its Shipback fraud detection feature, Tecovas digitized its returns process. The solution provided guided inspections for associates, enforced return policies, and integrated with their existing systems. Two Boxes helped Tecovas achieve a 72% increase in units processed per hour, a 66% reduction in B-grade inventory, and an 88% decrease in return fraud, turning returns into a strategic advantage.

Tecovas