Case Study: Rocket Shippers doubles returns processing speed with Two Boxes

Rocket Shippers boosts returns processing speed 2x with Two Boxes

Rocket Shippers, a third-party logistics company, was struggling with a hectic and manual returns process for its over 70 clients. This lack of automation meant they had no visibility into incoming shipments, leading to understaffing, processing delays, and frustrated customers. They sought a solution from Two Boxes to automate and simplify their returns management.

Two Boxes provided automated tools that digitized and standardized each client's returns process. This gave Rocket Shippers real-time analytics to forecast returns and plan staffing, while customizable workflows reduced errors. The implementation led to a 100% increase in returns processing speed, a 50% decrease in customer onboarding time, and a 25% reduction in return-specific ticket inquiries.

Rocket Shippers