Case Study: Rocket Shippers doubles returns processing speed with Two Boxes

How Rocket Shippers saw a 2x increase in their returns processing speed with Two Boxes

Rocket Shippers, a third-party logistics company, faced a significant challenge in managing returns for its over 70 clients using only manual data entry. This process was time-consuming, lacked visibility into incoming shipments, and led to processing delays and staffing issues, which upset their customers. They sought an automated solution to simplify returns management, which led them to the vendor Two Boxes.

Two Boxes provided an automated returns management solution that digitized and standardized each client's specific workflows. This gave Rocket Shippers real-time analytics and better visibility, allowing for improved staffing planning and operational efficiency. The implementation resulted in a 100% increase in returns processing speed, a 50% decrease in customer onboarding time, and a 25% reduction in return-specific ticket inquiries.

Rocket Shippers

Dante Brittis

Product Manager and Director of Transportation