Case Study: Manifest.eco achieves 4x faster returns processing with Two Boxes

How Manifest.eco scaled their returns process by 4x with Two Boxes

Manifest.eco, a sustainable third-party logistics (3PL) provider, faced a challenge as their business grew. Their returns process was not scaling with them, relying on a slow warehouse management system (WMS) and manual logins to various RMA provider accounts. This lack of a unified process made it difficult to manage client expectations and led to inconsistent and inaccurate billing for their reverse logistics services. They turned to the vendor Two Boxes for a solution.

Two Boxes provided an all-in-one platform that automated integrations with major RMA providers and digitized the client-specific returns process into checklists. This gave Manifest.eco clear data on the time and cost of each return, enabling highly accurate billing. As a result of implementing Two Boxes, Manifest.eco increased their returns processing speed by 300% and doubled their profit margins on reverse logistics.

Manifest.eco

Bob Sixsmith

Co-founder and VP of Operations