Case Study: Made In improves returns processing and gains critical insights with Two Boxes

How Made In has improved return operations and gained critical insights with Two Boxes

Made In, a cookware brand, brought its return operations in-house but needed better visibility and quality control. The company required an in-warehouse technology solution to process returns accurately, integrate with existing systems, and gain critical data insights. They partnered with the vendor Two Boxes to address these challenges.

Two Boxes implemented its solution at Made In's Texas fulfillment center within three weeks of signing. Since going live, Made In has efficiently processed thousands of returns using Two Boxes. The platform provided the necessary tools to improve operational quality and gain insights into areas like fraud and policy abuse, strengthening their returns process.

Made In