Case Study: Clove achieves 500% more returned items recovered with Two Boxes

How Clove recovered 500% more returned items with Two Boxes

Clove, a company creating sneakers for healthcare workers, faced significant challenges managing its growing volume of product returns. This led to a costly backlog of unprocessed items, increased storage fees, and a lack of a standardized process for grading returned shoes for potential resale. To address this, Clove was introduced to the Two Boxes reverse fulfillment solution by their new 3PL partner.

Implementing Two Boxes provided Clove with a standardized, software-guided process for evaluating returns. The system empowered their 3PL to efficiently grade items and route them to appropriate outcomes, such as a new "Nearly New" sales channel. This solution from Two Boxes resulted in a 500% increase in restocked items, a 100% reduction in the returns backlog, and monthly savings of $10,000.

Clove

Ji Hwan Kim

Director of Finance And Operations