Case Study: Capacity achieves 3x faster returns processing with Two Boxes

How Capacity sped up returns processing by 3x with Two Boxes

Capacity, a third-party logistics provider, sought to expand into the apparel industry but was challenged by an inefficient returns process. Their existing system lacked integrations with clients' returns software and required manual, repetitive steps that could not handle the anticipated higher volume of returns. To upgrade their operations, they turned to the vendor Two Boxes for its returns processing software.

Implementing Two Boxes provided Capacity with a user-friendly platform featuring digitized SOPs and certified integrations with RMA providers. This automated solution streamlined their returns process, reduced errors, and provided valuable data for labor planning. As a result, Capacity sped up their returns processing by 3x and achieved a 3x growth in their apparel customers, transforming returns into a key business advantage.

Capacity

Jason Depietropaolo

Head of Partnerships