Case Study: Caraway reduces returns fraud and speeds processing with Two Boxes

Caraway cuts returns fraud and boosts VAS success to 55% with Two Boxes

Caraway, a renowned kitchenware brand, faced significant challenges with its manual and time-intensive returns process, which led to a backlog and left them vulnerable to fraud. They needed a robust solution to verify product quality and streamline operations. To address this, they implemented the returns processing software from Two Boxes.

The solution from Two Boxes provided a streamlined grading process with enhanced visibility, drastically cutting down processing times. This allowed Caraway to effectively combat fraud, return over 3,000 items to active stock, and achieve a 55% VAS success rate. The Two Boxes platform also introduced new opportunities, such as reselling qualifying items secondhand.

Caraway