Case Study: Omega Industrial Repair streamlines sales and service with Salesforce implementation by Twistellar

Omega Industrial Repair reaches 30-40% Salesforce adoption with Twistellar

Omega Industrial Repair, a Texas-based industrial equipment repair and maintenance company, faced significant challenges managing customer relationships and data during a period of rapid growth. Their initial tools, including Excel and an inadequate ERP system, led to scattered data and inefficient communication. They sought a robust CRM solution that could integrate with their SAP system and turned to vendor Twistellar for a Salesforce implementation.

Twistellar implemented and customized Salesforce Sales Cloud and Service Cloud for Omega Industrial Repair. The solution included creating custom objects, a custom quote generation process, integration with the 3CX telephony system, and custom reports. While full utilization is still in progress, the company has already seen improved operations and is testing real-time data synchronization with SAP. The client reported an exceedingly positive experience and successful outcomes from the project with Twistellar.

Omega Industrial Repair