Case Study: Climkit streamlines energy management and support with Twistellar’s Salesforce QuickStart implementation

Climkit streamlines energy management for 6–20 Salesforce users with Twistellar

Climkit, a Swiss provider of energy management solutions for multi-tenant buildings, faced operational challenges due to a workflow scattered across multiple platforms like Monday and Freshdesk. This hindered internal collaboration and customer service efficiency. To address this, Climkit partnered with vendor Twistellar for a Salesforce QuickStart implementation of Sales Cloud and Service Cloud to consolidate their processes.

Twistellar implemented Salesforce, migrating data and integrating it with Climkit's custom web app and tools like Mailjet and Aircall. They also developed custom objects and automated case generation logic for charging station issues. This solution centralized Climkit's operations, leading to faster response times, improved service quality, and streamlined internal collaboration. While specific metrics were not yet quantified, the customer reported significant time savings and a positive impact.

Climkit