Case Study: European Hotel Group cuts agency-temp spend by 70% with Twistag

European Hotel Group cuts agency-temp spend 70% with Twistag

The customer, a European hotel group, faced a challenge where its individual properties independently scheduled staff using only local data. This led to a major inefficiency where one hotel would hire expensive agency temps while another had idle staff, resulting in over €1 million in annual outsourcing spend. Twistag was engaged to address this with an AI staff-allocation platform.

Twistag built a unified data layer to normalize occupancy and staffing data across all properties and implemented an optimization engine using Google OR-Tools. This solution provided specific recommendations for cross-property staff rotations. The impact was a 70% reduction in agency-temp spend, addressing the €1 million+ annual outsourcing cost, and the platform was delivered live in just four months across 2,000+ employees.