Case Study: ConsumerAffairs reduces VPN maintenance and improves secure remote access with Twingate

ConsumerAffairs saves 190+ hours for TechOps with Twingate

ConsumerAffairs, a consumer review and marketplace platform, faced significant challenges with their cumbersome OpenVPN remote access solution. Their security team, led by Director Diana Teoh, struggled with high maintenance, a poor user experience, and manual processes for managing access across multiple environments. They sought a VPN replacement from vendor Twingate to improve security and usability.

By implementing Twingate, ConsumerAffairs replaced their legacy VPN with a modern solution that provides secure, least-privilege access. The results were dramatic: TechOps saved over 190 hours as VPN-related support tickets dropped to nearly zero, and user satisfaction greatly improved due to a simplified login process. Twingate also provided a framework for stronger security practices, including role-based access controls and device posture checks.

ConsumerAffairs