Case Study: Zoom2u achieves faster, more transparent deliveries with Twilio

Zoom2u uses twilio to provide a great delivery experience in australia

Zoom2u, an Australian delivery marketplace founded by Steve Orenstein, set out to fix the inefficiency and lack of transparency common in courier services. To deliver faster shipments and better customer visibility, Zoom2u used Twilio’s Programmable Messaging and phone APIs to support real-time tracking, direct courier-customer communication, and a more modern call center experience.

With Twilio, Zoom2u switched to reliable SMS alerts with live tracking links and moved its phone system to an API-based platform in less than a month. The result was improved first-time delivery success, with 95% of calls answered within 20 seconds, and the ability to scale globally and support remote teams without hurting customer service. Zoom2u has since processed more than 2 million deliveries for over 70,000 customers, and its Locate2u offering also extends this Twilio-powered experience to other courier businesses.

Zoom2u

Steve Orenstein

Founder and CEO