Case Study: giosg achieves scalable global WebRTC click-to-call customer engagement with Twilio

Whisbi Builds A Better Customer Engagement Experience With WebRTC and Twilio

Whisbi helps retailers and service brands (including Porsche, Fiat, Vodafone and others) combine live phone conversations with web-based visual walkthroughs so customers can see and choose products in real time. Their challenge was delivering that synchronized audio‑visual experience at scale across many countries while avoiding the complexity of setting up separate communications providers for each territory.

Whisbi implemented Twilio’s WebRTC click‑to‑call to connect customers and agents with a single keystroke, then direct both to a secure browser session for a guided product tour. The Twilio stack gave them global coverage, automation, and developer tools with detailed logs, enabling faster support and sales, simpler worldwide deployment from one dashboard, and more time focused on customer experience instead of managing carriers.

giosg

Vanessa Goslow

Whisbi