Case Study: University of Michigan Department of Family Medicine saves hundreds each month and enables global collaboration with Twilio

University of Michigan Connects Fellows All Over the World With Twilio Conference Calling

The University of Michigan Department of Family Medicine needed a more flexible way to connect fellows and faculty across multiple time zones, including locations as far away as Japan and Qatar. Its old Verizon-based conference calling setup was hard to schedule, inflexible to changes, and often costly, making it difficult to support urgent collaboration. The department turned to Twilio Voice for a better conference-calling solution.

Twilio replaced the old system with a web-based calling line that staff could use on demand, making it easy to schedule or reschedule meetings and join from anywhere in the world. With Twilio, the department saved a few hundred dollars each month, eliminated missed conference-room costs, and gained five more conference times than before, along with about 100 hours saved per year in conference room use.

University of Michigan Department of Family Medicine

Josh Budde

Systems Administrator