Case Study: UC Davis Health achieves 40% fewer patient no-shows with Twilio

UC Davis Health uses Twilio for omnipresent patient communications

UC Davis Health’s Digital CoLab needed a more flexible way to deliver personalized, accessible patient communications across a large and diverse population in California. Before using Twilio, they relied on limited vendor solutions and wanted to improve appointment reminders, reduce missed visits, and support an omnichannel “digital front door” experience for patients and providers.

Twilio helped UC Davis Health implement Twilio Messaging within its custom digital platform, enabling SMS reminders and real-time monitoring through Messaging Insights, with rollout completed in just a few weeks. The results included stronger engagement, major cost savings versus previous vendors, and a 40% reduction in patient no-shows, while also giving UC Davis Health the data and control to improve workflows and patient outcomes.

UC Davis Health

Ashish Atreja

Chief Information Officer and Chief Digital Health Officer