Case Study: All Nippon Airways Co., Ltd. achieves scalable, reliable flight notification delivery with Twilio SendGrid

Twilio SendGrid supports the largest aviation infrastructure in Japan

All Nippon Airways Co., Ltd. (ANA), one of Japan’s leading airlines, needed a more scalable way to deliver timely flight irregularity notifications as delays and cancellations grew more complex across email, SMS, and app channels. Its previous system worked, but ANA wanted a future-ready architecture that could reliably handle large spikes in passenger messages while improving customer experience.

ANA implemented Twilio SendGrid to power its email notifications and support an API-based, multi-channel communication system. With help from Twilio, ANA completed development in about three to four months, improved deliverability visibility, and achieved a 97.7% email deliverability rate with a 0.095% average bounce rate.

All Nippon Airways Co., Ltd.

Yusuke Nakamura

Digital Channel Team