Case Study: TeamSnap achieves reliable, scalable email delivery with Twilio SendGrid

Twilio SendGrid customer success managers handle the hard work for Teamsnap

TeamSnap, a mobile and web-based platform for managing sports teams, clubs, and groups, relies on email as its primary communication channel for reminders, registrations, and coach-parent messaging. As the company grew rapidly, adding nearly 200,000 new players each month, it needed a way to scale transactional email infrastructure while maintaining deliverability, reliability, and security.

Twilio SendGrid supported TeamSnap with ongoing account monitoring, regular business reviews, guidance on new mailstreams, and best practices for deliverability and reputation. With Twilio’s help, TeamSnap built a stronger email program, achieving 99% average delivery rates and 57% average unique open rates, while gaining peace of mind and a more reliable, scalable communication platform.

TeamSnap

Frank Watervoort

Chief Engineering Officer