Case Study: Co-Graph achieves 90% faster phone response times with Twilio

Twilio enables unique cloud-based automated call-answering services with Voice and AI

Co-Graph, an IT venture company focused on software development and data utilization, needed a fast, low-cost way to handle routine inbound calls during the pandemic without relying on a human receptionist. Using Twilio, Co-Graph developed Mayai, an AI-powered automated call answering service for offices and restaurants that could answer common questions, record messages, and keep businesses connected remotely.

With Twilio Programmable Voice, Programmable Messaging, and Twilio Autopilot IVR, Co-Graph launched Mayai in just a few days. The solution sends SMS notifications with call details and transcripts, helping businesses decide which calls to return faster. The impact was strong: Co-Graph reported more than 50 subscriptions in the first two months, increased online ordering for restaurants, and a 90% reduction in time spent answering phones for its own business.

Co-Graph

Yoshitaka Mori

Representative Director