Case Study: Telemax achieves 100% telecom cost visibility and 5x faster troubleshooting with Twilio

Telemax Brings a New Business Model to Fleet Tracking

Telemax, a rental car fleet telematics company, faced the challenge of needing to become a cellular connectivity expert to offer a new bundled service. Their fleet managers lacked telecom experience, and managing connectivity contracts and troubleshooting took valuable time away from their core business. They turned to vendor Twilio and its cellular communications platform to help them navigate this new territory and predict data usage.

By leveraging Twilio's platform and guidance from its IoT specialists, Telemax successfully launched a fully connected, plug-and-play fleet tracking solution. This partnership delivered significant results: Telemax grew its monthly subscriber base by 10%, gained 100% visibility into its telecom costs for accurate billing, and improved its time-to-resolution for connectivity issues by 5x. This new business model helped Telemax capture nearly 50% market share in its region.

Telemax

Ash Phayer

General Manager